104715
JOB TITLE
Crisis Care Coordinator /Case Manager
WAGE
$47,061/ Annually
JOB STATUS
Full Time
SHIFT
8:00 A.M. – 5:00 P.M. Mon-Fri,
POSTING NUMBER
104715
HIRING PROGRAM
MH
JOB LOCATION
Lytle CRU
BENEFITS
Full
POSTING DATE
07/14/2025
CLOSING DATE
07/31/25 or until filled
A complete application is required for this position. Proof of education required upon request and requires a valid Texas driver’s license and acceptable driving record.
GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
Under the general direction of the Crisis Services Director or Crisis Facility Manager, the Crisis Care Coordinator provides compassionate, trauma-informed support to individuals experiencing emotional or personal crisis. This role focuses on stabilizing patients during mental health emergencies and coordinating follow up care. Key responsibilities include conducting comprehensive screening and risk assessments for suicidal behavior, mental illness, substance use, and other vulnerabilities at intake. Monitor and report on patients’ physical, mental, and emotional well-being to the treatment team. Provide solution-focused, strength-based, person-centered interventions to de-escalate crisis. Identify and connect individuals to additional clinical services and support networks. Perform or consult on follow-up contacts with individuals and families. Develop and implement patient treatment plans and comprehensive discharge plans, including relapse prevention strategies. Ensure a safe and healthy environment for staff and clients, documenting and communicating client activities. Occasionally drive a company vehicle to transport clients to scheduled activities. Expertise in crisis response using evidence-based best practices. Ability to multitask, handle on-site crises, and adapt to changing needs with compassionate care and attention to detail. To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990.
MINIMUM JOB QUALIFICATIONS:
Applicants must meet the following minimum qualifications to be eligible for the position:
Bachelor’s degree from an accredited college or university with a major in social, behavioral, human services, or licensed RN.
At least one year experience in human services case management. Must meet Qualified Mental Health Professional (QMHP)
Requirement. Applicant must be bilingual English/Spanish. Must pass pre-employment drug screen, and random drug screens and always maintain emotional control and professional composure. Must pass pre-employment criminal background check.
PREFERRED JOB QUALIFICATIONS:
Applicants who possess one or more of the following qualifications in addition to the minimum qualifications are preferred:
KNOWLEDGE, SKILLS, AND ABILITIES:
OTHER SPECIAL INFORMATION:
Apply in person at: 19965 FM 3175 N, Lytle, Texas, or submit application and resume to:
Camino Real Community Services
ATTN: HRS
P.O. BOX 725, Lytle, TX. 78052
FAX: 830-772-4304
E-MAIL: hollyb@caminorealcs.org
PHONE: 210-357-0359 or 357-0300
Crisis Care Coordinator /Case Manager
WAGE
$47,061/ Annually
JOB STATUS
Full Time
SHIFT
8:00 A.M. – 5:00 P.M. Mon-Fri,
POSTING NUMBER
104715
HIRING PROGRAM
MH
JOB LOCATION
Lytle CRU
BENEFITS
Full
POSTING DATE
07/14/2025
CLOSING DATE
07/31/25 or until filled
A complete application is required for this position. Proof of education required upon request and requires a valid Texas driver’s license and acceptable driving record.
GENERAL DESCRIPTION OF DUTIES AND RESPONSIBILITIES:
Under the general direction of the Crisis Services Director or Crisis Facility Manager, the Crisis Care Coordinator provides compassionate, trauma-informed support to individuals experiencing emotional or personal crisis. This role focuses on stabilizing patients during mental health emergencies and coordinating follow up care. Key responsibilities include conducting comprehensive screening and risk assessments for suicidal behavior, mental illness, substance use, and other vulnerabilities at intake. Monitor and report on patients’ physical, mental, and emotional well-being to the treatment team. Provide solution-focused, strength-based, person-centered interventions to de-escalate crisis. Identify and connect individuals to additional clinical services and support networks. Perform or consult on follow-up contacts with individuals and families. Develop and implement patient treatment plans and comprehensive discharge plans, including relapse prevention strategies. Ensure a safe and healthy environment for staff and clients, documenting and communicating client activities. Occasionally drive a company vehicle to transport clients to scheduled activities. Expertise in crisis response using evidence-based best practices. Ability to multitask, handle on-site crises, and adapt to changing needs with compassionate care and attention to detail. To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990.
MINIMUM JOB QUALIFICATIONS:
Applicants must meet the following minimum qualifications to be eligible for the position:
Bachelor’s degree from an accredited college or university with a major in social, behavioral, human services, or licensed RN.
At least one year experience in human services case management. Must meet Qualified Mental Health Professional (QMHP)
Requirement. Applicant must be bilingual English/Spanish. Must pass pre-employment drug screen, and random drug screens and always maintain emotional control and professional composure. Must pass pre-employment criminal background check.
PREFERRED JOB QUALIFICATIONS:
Applicants who possess one or more of the following qualifications in addition to the minimum qualifications are preferred:
- Graduate Degree in Counseling or Social Work
- Prior experience at a behavioral health or community mental health center setting
- Prior knowledge of the principles, methods, techniques and practices of social work and chemical dependency, the functioning of mental health hospitals and/or out-patient mental health clinics and schools.
- Prior knowledge and experience with trauma- informed clinical interventions for mental and emotional wellbeing
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work independently, to organize work efficiently, and to communicate effectively both verbally and in writing.
- Knowledge of individual needs/characteristics associated with severe and persistent mental illness.
- Ability to develop productive relationships with individuals and family members that focus on individual specific outcomes.
- Extensive skill in individual needs assessment and the ability to respond to the changing needs of the individual and the ability to work in a crisis.
- Ability to work cooperatively and effectively with other professionals, individuals, and groups, exercise tact, initiative, and good judgement when dealing with people, prepare reports and recommendations for administrative use.
- Knowledge of local community resources, how to access those services and use them effectively. ability to advocate effectively for an individual in the target population.
- Knowledge of the principles, methods, techniques and practices of social work and chemical dependency, the functioning of mental health hospitals and/or out-patient mental health clinics and schools.
- Knowledge of mental disorders and DSM criteria.
- Working knowledge of evidenced based therapy models.
- Basic knowledge of Trauma Informed care model
- Mature problem solving and self-directed approach to daily work
- Ability to accept responsibility and exercise independent judgment in making decisions
- Requires ability to work within a team approach
- Requires proficiency with computer skills, programs, and email
OTHER SPECIAL INFORMATION:
Apply in person at: 19965 FM 3175 N, Lytle, Texas, or submit application and resume to:
Camino Real Community Services
ATTN: HRS
P.O. BOX 725, Lytle, TX. 78052
FAX: 830-772-4304
E-MAIL: hollyb@caminorealcs.org
PHONE: 210-357-0359 or 357-0300